Full payment is taken upon booking. You have up until 14 DAYS before your arrival to cancel your reservation and receive a full refund. Cancellations after this period are non-refundable and non-deferrable and we recommend that you take out private insurance in case of cancellation.. Any bookings made within the cancellation period are non-cancellable and non-refundable. If you do wish to cancel, we require written confirmation either via email or post, which must reach us before the policy ends. Your reservation will not be cancelled until we have received written confirmation and you are provided with a cancellation number.